Mar 21, 2017: Lisanne van den Berg: Design and implementation of ICT-based communication systems for victim-offender mediation

March 21, 2017Design and implementation of ICT-based communication systems for victim-offender mediation
Room: Hal B 2BLisanne van den Berg
12:30-13:30

Recent technological developments have created the possibility for the use of direct, ICT-based, multi-party communication systems in mediation. The use of such online systems of communication between victims, offenders and mediators may offer the best of both worlds: the possibility of direct, live communication without the high levels of stress associated with physical proximity between victims and offenders. Moreover, mediation through stable and secure online communication systems may provide a cost- and time-saving alternative to face-to-face meetings, for example in case of distant parties or mediation with offenders in prison. In this presentation I will outline the research project's ambition to realize ground-breaking advances in the effectiveness and applicability of victim-offender mediation, through the design and implementation of digital communication systems. In particular, I will zoom in on the available evidence of the effectiveness of victim-offender mediation and outline gaps in the literature on this topic. Furthermore, I will discuss the user-centered design approach adopted in this project.